What Should I Do If I Don't Receive an Acknowledgment of My Complaint?

AI Summary

If you don't receive an acknowledgment of your complaint, it's important to follow up. For general complaints, Havering aims to acknowledge them within five working days. If you're dealing with complaints related to social care, they aim for acknowledgment within three working days. Here’s what you can do if you don't receive a prompt acknowledgment:

Type of Complaint Expected Acknowledgment Time
General Complaints Within 5 working days
Adult Social Care Complaints Within 3 working days
Children and Young People's Services Within 3 working days

If you still haven't heard back, consider reaching out using the contact details from your initial complaint or checking this page for more complaint guidance.

Sources

Adults, children and young people's services complaints Complaints Complaints about schools and education settings Adults, children and young people's services complaints

Related questions

What are the specific contact details I should use to follow up on my complaint? Is there a way to escalate my complaint if I don't receive a response? How long does it typically take to resolve a complaint once it's acknowledged? What should I include in my follow-up communication regarding my complaint?

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