What Should I Do If I Don't Receive a Response Within the Specified Timeframe?

AI Summary

If you don't receive a response within the specified timeframe for a complaint regarding adults, children, and young people's services, you have a couple of options based on Havering's process. Here’s what you can do:

  1. Stage 2: If dissatisfied with the initial investigation, you can escalate your complaint to Stage 2 within 20 working days. This involves an independent investigation.
  2. Stage 3: If you're still unhappy after Stage 2, you can escalate to Stage 3 for a review panel within 30 working days of your request.

Here's a summary of the key actions and timelines:

Stage Action Timeframe
Initial Response to complaint Within 10 working days
Complex Additional time for complex complaints Up to 20 working days total
Stage 2 Independent investigation 25 to 65 working days
Stage 3 Review panel meeting Within 30 working days
Final Decision Decision sent to you Within 15 working days after panel

Make sure to keep track of the timelines and escalate your complaint if necessary. For more information, you can visit community services here.

Sources

Adults, children and young people's services complaints Damaged roads and pavements Damaged roads and pavements Damaged roads and pavements

Related questions

What information do I need to provide for a Stage 2 complaint? How long does the Stage 3 review panel process take? Can I contact someone for assistance during the complaint process? What happens after the final decision from the Stage 3 panel?

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