If you don't receive an acknowledgment within five working days of your complaint, it's important to follow up. According to Havering's complaints procedures, they aim to acknowledge complaints within three working days.
If you haven't received an acknowledgment in that time, consider contacting their Customer Insight, Information and Investigations Team to check the status of your complaint and ensure it's being handled appropriately. Here's a summary of the initial complaint process:
| Step | Timeframe |
|---|---|
| Acknowledgment | Aimed within 3 working days |
| Initial response | Within 10 working days |
| Complex complaints | Generally add 10 working days |
Make sure to reach out as soon as possible to avoid any delays in addressing your concerns.
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