To ensure your complaint is taken seriously in Hillingdon, it's important to follow the correct procedures based on the nature of your complaint. Different areas have specific steps you should take.
| Type of Complaint | Starting Step | Follow-Up Steps |
|---|---|---|
| School-related | Request the school's complaints procedure and meet with your child's teacher informally. | If unsatisfied, meet the headteacher; if still unresolved, contact the governors. |
| Housing-related | Complete a complaint form or contact the council by letter, phone, or in person. | If unresolved, you can contact the Housing Ombudsman for support. |
| Councillor conduct | Submit your complaint in writing using the specified complaint form. | Send to the Deputy Monitoring Officer at the council's Civic Centre. |
For school complaints, try to gather all relevant information and understand the situation fully before escalating. For housing, ensure to document your concerns clearly. You can start making a complaint about housing services here.
If you believe your complaint isn't being addressed adequately, don’t hesitate to utilize the Local Government Ombudsman or Housing Ombudsman as a next step for persistence.