If your complaint remains unresolved, you should consider escalating it through the appropriate channels based on the service involved. Here's a quick guide on what to do next:
| Action | Details |
|---|---|
| For general council complaints | Submit a new complaint through the complaints process, either online or in writing. |
| For housing complaints | Complete a complaint form or contact the housing team directly at Hillingdon Council. |
| For school-related complaints | If you're unsatisfied after meeting with the headteacher, approach the chair of the governing body. |
| To escalate housing issues | You can also contact the Housing Ombudsman for further assistance. |
| Complaining about a councillor | Submit a written complaint using the specific form for councillors. |
It's important to document your communications and follow the specific procedures for each type of complaint. For more detailed guidance or to submit a complaint, you can visit Hillingdon’s complaints page.