Is There a Specific Timeframe for the Council to Respond to Reports?

AI Summary

Yes, Hounslow Council has specific timeframes for responding to different types of reports. Here are the details for complaints and report responses:

Stage Response Time
Stage 1 Complaint Within 10 working days
Stage 2 Complaint Within 20 working days after Stage 1 response
Anti-social Behaviour Report Within 2 working days

For complaints, if you're not satisfied with the Stage 1 response, you can ask for a review at Stage 2. In the case of anti-social behaviour reports involving council tenants, the council aims to respond quickly to address the issue. If you want to make a complaint, you can do so online.

Sources

Privacy notice: Councillors Make a complaint or comment Forward Plan Forward Plan

Related questions

What should I do if I don’t receive a response within the specified timeframe? Can I escalate a complaint if I'm not satisfied with the Stage 2 response? Are there any other types of reports handled by the council, and what are their response times? How can I track the status of my complaint once I’ve submitted it?

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