How Can I Contact a Senior Manager for My Complaint?

AI Summary

If you want to contact a senior manager regarding a complaint, you can escalate your complaint to stage 2 of the corporate feedback process. Here’s how you can do it:

  1. Initial Contact: Make sure you have already gone through the first stage of the complaint process.
  2. Escalating the Complaint: If you're not satisfied with the response received, you can ask to escalate the complaint.

Here's the process at this stage:

Action Details
Acknowledgment Your escalated complaint will be acknowledged within 5 working days.
Investigation The complaint will be investigated and a response sent within 20 working days.
Further Contact If more time is needed, you will be informed why and given a timeframe for the new response.

To formally submit your complaint or escalate it, you can do so through the Council's online form or by calling the Council's Contact Centre at 01482 300 300. Additionally, you can reach out to the Customer Feedback Team directly by writing to:

Freepost RSJC-KKBE-ABXZ 
Customer Feedback Team 
PO Box 15 
HU1 2AB

For more details, you can visit the corporate feedback process page. This should help you get in touch with the appropriate senior manager to address your concerns.

Sources

Adult social care feedback Complaints regarding your Council property Complaints regarding your Council property Children's and families feedback

Related questions

What information do I need to provide to escalate my complaint? How long does the entire complaint process typically take? Can I contact the senior manager directly, or do I have to go through the escalation process? What should I do if I still don’t receive a satisfactory response after escalation?

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