What Specific Information Should I Include When Escalating My Complaint?

When escalating your complaint, it's important to provide specific information to help the council understand your situation. Include details like:

• Your contact information: Ensure that your email or phone number is up to date for correspondence.
• Previous complaint reference numbers: If applicable, mention any previous complaint IDs for context.
• Clear reasons for dissatisfaction: While you are not required to give reasons for escalation, sharing why you are unhappy with the previous response can be beneficial.
• Desired outcome: State what resolution or action you are seeking from the escalation.

Here’s a summary of key points to include when escalating your complaint:

Including this information will help the council address your complaint more effectively. You can start the escalation process by visiting this link for further guidance.