Is There a Way to Escalate My Report If I'm Not Satisfied with the Response?

AI Summary

If you're not satisfied with the response to your report, you can escalate your complaint through a structured process. Here’s how you can proceed:

Complaint Escalation Steps

Stage Description Response Timeline
Stage 1 Initial review of your complaint by the appointed team. Acknowledgement within 5 working days, full response within 10 working days.
Stage 2 Escalate to a senior manager if you’re unhappy with Stage 1. Acknowledgement within 5 working days, full response within 20 working days.
Stage 3 Request a review panel if dissatisfied after Stage 2. Timeline varies based on the panel’s schedule.

You do not need to provide a reason for escalating your complaint, but sharing your concerns can help the council understand your dissatisfaction better. If needed, you can also contact the Local Government and Social Care Ombudsman for further assistance. For more details, visit the Corporate Feedback Process.

Sources

Corporate feedback process Children's and families feedback Adult social care feedback Complaints regarding your Council property

Related questions

What specific information should I include when escalating my complaint? Can I escalate my complaint via email or do I need to do it in person? How long does the entire escalation process typically take? What happens if I’m still unhappy after going through the escalation process?

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