You can expect an acknowledgment of your email inquiry within one working day. A full response is usually provided within five working days, although if more time is needed, the council will let you know.
Here's a quick reference for response times:
| Inquiry Type | Acknowledgment Time | Full Response Time |
|---|---|---|
| Email inquiry | 1 working day | Within 5 working days |
| Complaints | 2 working days | — |
For specific situations, such as complaints, the acknowledgment time is slightly longer. Make sure to check the council's standards to have a clear understanding of response expectations.