If your bin was collected but is damaged, you have a couple of options depending on how the damage occurred. If the damage was caused by the collection vehicle and the bin is beyond repair, it will be replaced at no cost to you. However, if the damage is due to misuse, or if the bin is lost or stolen, you will need to pay a fee for a replacement.
Here's a quick breakdown:
| Scenario | Cost | Delivery Time |
|---|---|---|
| Damaged by collection vehicle | Free | Within 10 working days |
| Damaged/lost/stolen due to misuse | £33.00 | Within 10 working days upon payment |
To report a lost, stolen, or damaged bin, you can use the lost, stolen or damaged bin reporting form. This will help you get the process started for a replacement.