What Should I Do If My Bin Was Not Collected?

AI Summary

If your bin was not collected, here’s what you should do:

  1. Leave your bin out: Keep the bin outside as council teams might return to collect it later.
  2. Contact within 48 hours: If your bin was not emptied, you need to contact the council within 48 hours to report it.
  3. Fees may apply: If the bin was not collected due to it not being out on time, being too heavy, or containing incorrect materials, a fee of £13.00 may apply for a return collection.

Here’s a summary of the bin collection policies:

Condition Action Taken Fee
Missed collection due to council error Free return Free
Bin not out on time (after 6 am) Next scheduled collection or £13.00 return fee £13.00
Bin too heavy or contamination present Rectify issue and wait for next scheduled bin day N/A

For more information or to report a missed bin, you can visit the report a missed bin page.

Sources

General waste - green bin General waste - green bin Report a missed bin Request a bulky item collection

Related questions

What number do I call to report a missed bin collection? How can I check my bin collection schedule? What should I do if my bin was collected but is damaged? Are there any exceptions to the £13.00 fee for a return collection?

More from Mansfield District Council

How can I report a missed bin collection? What day is my bin collection? Is there a specific time when bins should be put out for collection? What bins do I put out and when? How do I find my bin day lookup?