If your bin wasn't collected in Mansfield, here’s what you should do:
Leave your bin out: If the collection was missed, keep your bin out and we aim to return as soon as possible, although it may not be the same day.
Check the reason for the missed collection: If your bin was not out by 6am, was too heavy, or contained incorrect materials, there may be a fee for a return visit. If it was missed in error, the return will be free of charge.
Contact us within 48 hours: Make sure to reach out within 48 hours to report the missed collection.
You can report a missed bin online using this link: Report a missed bin.
Here’s a quick summary of the conditions regarding missed collections:
| Reason for Missed Collection | Action Required | Fee ($) |
|---|---|---|
| Bin not out on time (before 6am) | Place it out for next collection | - |
| Bin not labelled (no house number/name) | Label it for next collection | - |
| Incorrect bin or heavy bin | Rectify and place out next time | £13.00 |
| Compacted waste | Free up waste; next scheduled pickup | - |
| If we missed your bin in error | Report it within 48 hours | Free |
Keeping these points in mind will help ensure your bin gets collected without issue!