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how do i report a missed bin collection

You can report a missed bin collection online with Medway. It covers rubbish, recycling, food and garden recycling, assisted collections, and clinical waste.

What to know Medway guidance
When to report No later than 4pm the day after it was meant to be collected
If you miss that deadline It won’t be collected until your next collection day
Friday collections Medway will return on the following Monday
Put bins out By 7am on collection day, and no earlier than the night before
Don’t report this way for Bulky item collections — a separate form is needed
Brown bin note Medway will not empty a brown bin if it contains black sacks

You can report it here: Report a missed collection online

If your bin was put out late, in the wrong container, or after the deadline, Medway says it may not be treated as a missed collection.

Sources

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