The time it takes to get a response from Medway Council varies depending on the type of request or complaint you submit. Here's a summary of the response times for different situations:
| Type of Request | Response Time |
|---|---|
| General complaints | 10 to 20 working days |
| Stage 2 complaints | Up to 65 working days |
| Acknowledgement of complaints | Within 3 working days |
| Information requests | Within 20 working days |
| Tree works application review | Around 5 working days |
| Children's support request | Within 5 working days |
| Personal injury claims | 90 days |
It's important to remember that if there are delays, Medway Council will inform you of the reasons and provide an expected timeframe for when you can expect a response. If you're considering making a complaint or request, you can start online here for more streamlined processing.