After escalating a complaint to Stage 2 with Medway Council, you can expect to receive an acknowledgement of your complaint within 5 working days. A written response is targeted for delivery within 20 working days from that acknowledgment. Here's a summary:
| Action | Timeframe |
|---|---|
| Acknowledgment of complaint | Within 5 working days |
| Written response to complaint | Within 20 working days |
If there are any delays in providing a response, Medway Council will inform you of the reason and provide an expected reply date. If you need to escalate your complaint to Stage 2, you can do that through their online form: make a stage 2 complaint.
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