Medway says a new bus pass is usually issued within 6 weeks after your application is approved. If you’re replacing a lost, damaged or stolen pass, you should receive the replacement within 8 weeks.
| Type of pass request | How long it takes |
|---|---|
| New concessionary bus pass | within 6 weeks |
| Replacement pass for lost/damaged/stolen pass | within 8 weeks |
If you apply online, Medway says it’s likely to arrive quicker. For new older person’s or disabled person’s passes, you can apply online from the relevant Medway page.