If you don't receive an email notification, there are a few steps you can take based on Oldham's published information. First, check whether your email address is correctly registered for notifications. If you don’t have an account yet, you’ll need to create one to sign up for e-Notifications.
Here’s a simple process you can follow:
| Step | Action |
|---|---|
| 1 | Log into My Account |
| 2 | Click on the "My services" tab |
| 3 | Under Housing Benefit and Council Tax Reduction, click "Show details" |
| 4 | Click the "e-Notification sign up" button |
| 5 | Enter your email address and confirm |
If you're still not receiving notifications after signing up, check your spam or junk email folder. Additionally, avoid replying to any emails unless specifically instructed, as those replies aren't monitored.