If your bin was missed, you can report it online. However, you should do this after 6 PM on the day of collection, and you must report the missed bin within 2 working days of your last collection day. Here are the steps you can follow:
| Step | Details |
|---|---|
| 1. Confirm your bin was out | Ensure your bin was out by 7 AM on your scheduled collection day. |
| 2. Report the missed bin | Report the missed bin collection online after 6 PM on the day the collection was missed. |
| 3. Await collection | The council aims to return and empty the bin within the next 48 hours after you report it. |
You can report a missed bin collection using the following link: Report a missed bin collection. If you have issues with contamination or overfilled bins, those might prevent collection too, so make sure to check that as well!