Typically, Ribble Valley Borough Council responds to complaints and inquiries in a structured timeframe. Here's how it works:
| Stage | Acknowledgment | Full Response |
|---|---|---|
| Stage 1 | Within 5 working days | Within 10 working days (may extend to 20 if complex) |
| Stage 2 (if escalated) | Within 5 working days | Within 20 working days |
The council aims to keep you informed if they require more time for responses, especially in complex cases. If you're looking to submit a complaint or check the process, you can find more details here.