Ribble Valley usually aims to investigate and respond within 10 working days at Stage 1, once the complaint has been acknowledged. If it needs longer because of complexity, the council says it should usually be no more than a further 10 working days.
| Stage | Usual timescale |
|---|---|
| Acknowledge complaint | within 5 working days |
| Stage 1 response after acknowledgement | within 10 working days |
| If more time is needed | up to a further 10 working days, unless there’s good reason |
| Stage 2 final response after acknowledgement | within 20 working days |
So, for a standard complaint, the council’s investigation stage is usually around 10 working days, with a possible extension if the case is more complex.