If a bus pass is lost or damaged in Rotherham, you need to contact Travel South Yorkshire rather than the council. Replacements are normally £7, but stolen passes can be replaced free if you have a Police Crime Reference Number.
| Situation | What to do | Cost | Contact / link |
|---|---|---|---|
| Lost bus pass | Contact Travel South Yorkshire directly | £7.00 | Travel South Yorkshire or phone 0800 952 0002 / 01709 515151 |
| Damaged pass | Take it to a Customer Service Desk at your local Travel South Yorkshire interchange so they can check it | £7.00 if it has obvious damage | Travel South Yorkshire |
| Stolen pass | Contact Traveline and have your Crime Reference Number ready | Free with a Police Crime Reference Number | Phone 01709 515151 |
| Faulty pass that doesn’t scan but has no obvious damage | Take it to a Customer Service Desk at your local Travel South Yorkshire interchange | Free of charge | Travel South Yorkshire |
All replacements are posted to your home address by First Class Post. If you’re calling, Travel South Yorkshire’s phone line is open 7am to 7pm Monday to Friday and 8am to 7pm Saturday and Sunday.