Rotherham says an application for a Zoom Zero Travel Pass is usually assessed within up to 28 days. If your child is successful, the pass is then issued by South Yorkshire Passenger Transport Executive, and if the application is made in the summer peak period it can take longer.
| Stage | Timeframe |
|---|---|
| Assessment of online application | Up to 28 days |
| Peak period assessment | May take longer during June–August |
| Pass issued after success | Posted by SYPTE once the application is approved |
| If pass still hasn’t arrived after SYPTE email | Contact Traveline after 10 days |
For lost, damaged, or stolen passes, replacements are handled by South Yorkshire Passenger Transport Executive rather than the council.