Yes, you can escalate your complaint to the Local Government and Social Care Ombudsman (LGSCO) if you receive an unsatisfactory response. Slough's complaints process allows for this at the third stage, which follows your internal complaints reviews.
Here's a brief overview of the complaints process:
| Stage | Description | Timeline |
|---|---|---|
| Stage 1 | Complaint acknowledged and reviewed by a service manager. | Response within 15 working days |
| Stage 2 | If unsatisfied, you can ask for a review by a senior manager. | Response within 20 working days |
| Stage 3 | Request a review from the LGSCO after completing the first two stages, or if referred after stage one. | N/A (dependent on LGSCO) |
If you wish to escalate your complaint, ensure you've followed the previous stages first, then you can reach out to the LGSCO for further review. For more detailed information, you can visit Slough's complaints page.