If you don't receive a response to your complaint, you have several options based on Slough's complaints process. Here's a quick breakdown of what you can do:
| Stage | Action | Response Time |
|---|---|---|
| Stage One | Your complaint is acknowledged and investigated by a manager | Within 15 working days |
| Stage Two | Request a review if you're not satisfied with the outcome | Within 20 working days |
| Stage Three (Ombudsman) | If still unresolved, contact the Local Government and Social Care Ombudsman | N/A (investigated independently) |
For more details or to make a complaint, you can use the online complaint form or email complaints@slough.gov.uk. Each stage is designed to ensure your concerns are addressed, so it's important to follow through these steps if necessary.