To escalate your complaint to Stage Two, you'll need to express your dissatisfaction with the Stage One response and specify what you feel has not been addressed. The Stage Two review will be conducted by a Director or Senior Manager, and you can expect a response within 20 working days.
Here's a summary of the steps:
| Step | Action Required | Timeline |
|---|---|---|
| Notify the council | Inform them of what hasn't been answered in your Stage One response. | - |
| Review conducted by | A Director/Senior Manager will review your complaint. | Response within 20 working days. |
| Additional time | If needed, the council may request more time to investigate. | You'll be contacted directly. |
If you're ready to proceed, you can use the online complaint form or email complaints@slough.gov.uk.