Yes, there is a time limit for escalating your complaint to Stage Two in Slough's corporate complaints process. You must let the council know that you're not satisfied with the Stage One response within 20 working days of receiving it.
Here’s a quick overview of the stages and their timelines:
| Stage | Action Required | Time Limit |
|---|---|---|
| Stage One | Complaint response from the council | Acknowledged in 2 working days |
| Response provided | Within 15 working days | |
| Stage Two | Request for review if dissatisfied | Within 20 working days after Stage One response |
| Response from Senior Manager | Within 20 working days |
If you have further questions or need to proceed, you can use the online complaint form available on the Slough corporate complaints page.
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