If the council doesn't respond within the specified timeframes, you have options to escalate your concern. For general inquiries, you may first want to contact them again to check on the status. If you've attempted resolution through standard channels and it's still unresolved, you can proceed with a formal complaint.
Here's a summary of the complaint process:
| Stage | Description | Response Time |
|---|---|---|
| Stage 1 | A manager will address your complaint and aim to reply. | Within 15 working days |
| Stage 2 | If unsatisfied, request a review from a senior officer. | Within 20 working days |
| Stage 3 | Final review by the Local Government and Social Care Ombudsman if previous stages were unsatisfactory. | No specific timeframe provided |
You can find more detailed information or submit a complaint through the complaints page on the Slough council website. It's important to follow these steps to ensure your issues are formally recognized and addressed.