If you need to report a problem with your bin collection service, Staffordshire Moorlands makes it easy to do so. You can check for updates or report a missed collection if your bin wasn't emptied after being presented by 6am on your collection day.
Here’s a quick guide:
| Report Reason | Actions |
|---|---|
| Bin not emptied | Report the issue within 2 working days to get a return collection within 5 working days. |
| Access issue, wrong bin, too heavy | These issues may prevent collection, and you won't be able to report them for a return until the next scheduled day. |
You can use the following link to report a missed collection: Report a missed waste collection.