If your bin is damaged, you should first check if the damage occurred while it was being collected. If the council caused the damage, they will replace your bin for free and leave a note at your door. However, if the damage is due to other reasons, you will need to pay for a replacement bin. Here’s a quick summary for clarity:
| Situation | Action/Cost |
|---|---|
| Bin damaged by council during collection | Free replacement provided |
| Bin damaged by other means | You need to pay for a replacement |
If you need to order a new bin, you can do so via the council's website. Check for specifics on their guidance before making a request: Order a new bin. It's also a good idea to mark your bin with your address to help prevent future issues.