If your garden waste wasn't collected, there are a few steps you can take based on the situation.
| Situation | Action to Take |
|---|---|
| Missed collection due to bad weather | Report your bin as missed using the online form and leave your bin at the normal collection point. |
| Bin contents frozen | The bin will be emptied during your next scheduled collection when the contents have thawed. |
| Incorrect items in the bin | If any other waste is found in your bin, it will not be emptied. Ensure only accepted materials are placed in the bin. |
For missed collections due to bad weather, once reported, you may be able to have extra waste collected during your next scheduled collection if the bin has not been emptied before that.
You can report a missed collection and get more details on what to include by visiting the Garden Waste page.