For assistance with council services, you can contact the customer service directly. Here are some useful contact details:
| Service | Phone Number | Availability |
|---|---|---|
| Emergency Control Centre (24/7) | 01782 234 234 | For immediate emergencies only |
| Children's Social Care | 01782 235 100 | Available Monday - Thursday 9am-5pm, Friday 9am-4:30pm |
| Adult Social Care | 0800 561 0015 | Available Monday - Thursday 9am-5pm, Friday 9am-4:30pm |
| Homelessness | 01782 233 696 | Available Monday - Thursday 9am-5pm, Friday 9am-4:30pm |
| Housing Repairs (for tenants) | 01782 234 100 | Available Monday - Thursday 9am-5pm, Friday 9am-4:30pm |
If you prefer, you can also send an email to customerfeedback@stoke.gov.uk for general inquiries or to arrange for a call back at your convenience. For more details about feedback procedures, check the council's Complaints, Comments and Compliments Procedure.