When raising a complaint with a school, there are several key steps typically involved in the process. Based on the available council records for Swindon, here's a summary of the normal procedure you would follow:
| Step | Description |
|---|---|
| Step 1 | Raise your concerns with the class teacher. |
| Step 2 | If unsatisfied, escalate your complaint to the head teacher. |
| Step 3 | If still unsatisfied, request an investigation by the school's governing body. |
| Step 4 | If you believe the governing body has not acted properly, you can complain to the Local Authority (LA). |
It's important to follow each of these steps in order, as complaints can only be escalated after completing the previous stages. For further assistance or to access the complaints policy, check the relevant information on the school’s website.