To make a complaint to West Berkshire Council, you can follow a simple two-stage process. First, contact the relevant service directly to try to resolve the issue informally. If that doesn't work, you can initiate a formal complaint. Here’s a quick breakdown of the steps:
| Stage | Description | Timeframe |
|---|---|---|
| Stage 1 | Submit your complaint to the relevant service. | Acknowledged within 5 working days; response within 10 working days. |
| Stage 2 | If dissatisfied, request a review of the Stage 1 response. | Response to the request within 20 working days. |
For more details or to start your complaint online, you can visit the complaints page here. If your complaint is related to Councillors, you would need to follow a different process, which can also be found on the council's website.