How Do I Contact the Council About My Missed Collection?

AI Summary

If you've missed a bin collection and need to contact West Lothian Council, you can report it online or through their customer service. A missed collection is defined as a bin that hasn't been emptied by 8pm on its scheduled collection day, given it was presented by 7am.

Here's how to report a missed collection:

Method Link
Report a Missed Bin Collection Report a Missed Bin Collection online

It's best to only report it after 8pm on your collection day. If your bin was just missed due to specific issues like contamination, you'll be advised to fix that before the next scheduled collection.

Sources

Service Standards Reporting issues with bin collection calendar dates and/or missed bin collections online Service Standards Report a Missed Bin Collection

Related questions

What information do I need to provide when reporting a missed collection? How quickly will the council respond to my report? Can I report multiple missed collections at once? What should I do if my bin is contaminated?

More from West Lothian Council

How can I report a missed collection? How do I contact the council? How does the council track missed collection patterns? How do I report a missed bin collection? What should I do if I miss the collection day?