West Lothian Council tracks missed collection patterns primarily through the implementation of the Civica Recovery Matrix module. This system provides real-time data capture and analysis for Council Tax and Business Rates arrears, helping to identify and address missed payments effectively.
Here's a summary of key indicators related to debt collection performance:
| Indicator | 2021/22 Target | 2021/22 Performance | 2022/23 Target |
|---|---|---|---|
| Percentage of income due from Council Tax received by the end of the year | 96.5% | 96.1% | 96.5% |
| Cost of Council Tax collection per dwelling | £5.00 | £5.40 | £5.00 |
The council is focused on enhancing its collection processes and maximizing revenue while minimizing costs. If you're interested in more details about council tax or how to manage debts, visiting the West Lothian Council's website might provide additional guidance.