If you're struggling to reach an agreement with all parties to submit new evidence, it's important to communicate clearly with them. According to available council guidelines, if someone refuses to cooperate in providing evidence, you should check if there's a valid reason. The service can’t proceed without clear evidence, and any refusal to provide this means you may not be able to take the matter further.
Here’s a summary of the guidance for dealing with such situations:
| Situation | Guidance |
|---|---|
| Refusal to cooperate | Ask for reasons they can't provide a summary or evidence to ensure you understand their position. |
| New evidence not considered | The service will review evidence only if it is significant enough to question the integrity of previous decisions. |
| Taking matters further | If unresolved, you can escalate your concerns to the Scottish Public Service Ombudsman once you receive a decision. |
If you continue to face issues, it's recommended to put your concerns in writing and include your perspective for a clearer understanding of the situation.