After going through the complaints process with Broxbourne Council, you can expect a detailed response based on your concerns at two stages:
| Stage | Response Time | Outcomes |
|---|---|---|
| Stage 1 | Within 10 working days | Acknowledgment and assessment of your complaint by a service investigator. |
| Stage 2 | Within 15 working days | Review by a Senior Officer focusing on your concerns and previous conclusions, with possible remedies. |
If you're still unsatisfied after these stages, you can escalate your complaint to the Local Government and Social Care Ombudsman. They’ll review your complaint independently, provided you’ve completed the council’s process first. If you’re considering making a formal complaint, start here.