If your bin hasn't been collected after you've reported it, there are several steps you can take based on the situation.
| Step | Action |
|---|---|
| Check for a tag | Look for a tag on your bin left by the crew explaining why it wasn’t collected. |
| Verify collection day | Ensure it was your correct scheduled collection day and that your bin was out by 7am. |
| Assess the bin contents | Make sure your bin didn’t contain prohibited items. If it did, you'll need to remove those before the next collection. |
| Heavy or blocked bins | If your bin was too heavy or items were stuck inside, you’ll need to resolve that before the next scheduled day. |
| Report again online | If everything checks out and your bin should've been collected, you can report the missed bin online. |
| Wait for next collection | Unfortunately, if there were issues, you may need to wait until your next scheduled collection day for it to be emptied. |
Make sure to keep your bin accessible and presented correctly for the next collection. If you're dealing with excess waste, consider using the Recycling and Disposal Centre or look into bulky collection services if necessary.