If your green bin wasn't collected, there could be several reasons. The bin crew may have left a tag explaining why it wasn't emptied, and you should address the issue before the next scheduled collection.
Here's what to check:
| Reason for Non-Collection | Action to Take |
|---|---|
| Contained items we cannot collect | Remove unauthorized items before the next collection |
| Items stuck inside | Loosen or remove any stuck items |
| Bin was too heavy | Remove heavy items to make it safely collectable |
| Not presented at the right time | Ensure it’s out by 7am on collection day |
| Damaged bin | Request a replacement if your bin is broken |
| Bin wasn't presented correctly | Ensure handles face the road and it's accessible |
If you haven't received a tag but your bin still wasn't collected, you can report a missed collection online by visiting the missed bins page.