If you haven’t received a response within the stated timeframe, there are specific steps you can take based on the nature of your inquiry.
For planning inquiries, Dartford aims to respond to emails within 15 working days. If this timeframe passes, you might want to follow up directly. For complaints, they acknowledge receipt within 5 working days and provide a full response within 10 working days. If you don’t hear back, they should inform you of a revised timetable. Here’s a quick summary to clarify:
| Type of Inquiry | Response Timeframe | Follow-Up Action |
|---|---|---|
| Planning Emails | Response within 15 working days | Contact the Planning Admin Team for updates. Contact Us |
| Complaints | Acknowledgment within 5 working days<br>Full response within 10 working days | If not received, check the complaints procedure or escalate. Complaints Procedure |
If you find that the response continues to be delayed, it may be a good idea to reach out to the relevant team for assistance.