If you've missed a bin collection in Durham, you can report it online, but there are specific conditions that apply. It's essential to check whether the missed collection could be due to factors like putting the wrong bin out or not having it out by 7:00 AM on your collection day.
Here's a quick overview:
| Action | Details |
|---|---|
| Report a Missed Collection | You can report your missed bin collection if the bin was presented on time and the crew has no record of it being missed. This should be done on the day of collection. |
| Timeline for Collection | If reported correctly, the council aims to collect within three working days (excluding Monday). |
| Reasons for Missed Collections | - Wrong bin<br>- Bin not out by 7:00 AM<br>- Contamination or overfilling<br>- Items making it too heavy to lift<br>- Bin tied shut or to a fence |
For reporting a missed bin collection, you can do so through the council's online portal. You can access it here.
Make sure to keep an eye on your collection calendar to ensure your bin is out on time for future collections!