To report a missed bin collection in Durham, you can submit your report online, ensuring that none of the common reasons for missed collections apply, such as not putting your bin out by 7:00 am or presenting the wrong type of bin.
Here’s how the process works:
| Step | Details |
|---|---|
| Check your bin | Ensure your bin was out by 7:00 am on the scheduled collection day. |
| Report online | If eligible, report the missed collection through the council's online system. |
| Collection response | The council aims to collect the missed bin within three working days, excluding Mondays. |
For your convenience, you can report a missed bin collection online.