To report a missed garden waste collection in Durham, you must ensure that your garden waste bin was presented by 7:00 AM on the designated day of collection. If it was, and the collection didn’t occur, report it on the same day. The council will aim to collect the bin within three working days, excluding Monday.
Here’s a handy overview of the process:
| Step | Details |
|---|---|
| Presentation Time | Garden waste bin must be out by 7:00 AM on collection day |
| Reporting Time | Report a missed collection on the same day as the collection |
| Collection Guarantee | Council aims to collect within three working days, excluding Monday |
| Responsibility if Missed | If not presented on time, responsibility falls to the householder |
Make sure to check your bin’s status to avoid missing collections, and for any further assistance or to report a missed collection, you can report online.