If your rubbish wasn't collected, it's important to first check a few reasons why that might have happened. Common issues include putting the wrong bin out, not placing the bin out by the collection time, or issues with contamination in your bin.
Here's a checklist of common reasons for missed collections:
| Reason | Details |
|---|---|
| Wrong bin out | Ensure the correct bin is presented. |
| Bin out on the wrong day | Check your collection schedule. |
| Not out by 7:00am on collection day | Make sure bins are out on time. |
| Contamination in the bin | Avoid putting unacceptable items in your bin. |
| Bin tied shut or obstructed | Ensure access is clear for collection. |
If none of these apply and your bin is still unemptied, you can report it as a missed collection. You can find more details and report the issue here.