How Can I Report a Repair Issue in My Council Housing?

AI Summary

To report a repair issue in your council housing in East Lothian, you can follow two main paths depending on the urgency of the repair.

Emergency Repairs

If the issue is an emergency, you should call 01875 612818 immediately. Emergency repairs are handled 24/7 and often response times are within 4 hours.

Non-Emergency Repairs

For non-emergency repairs, you can request service by calling 01875 824311. These repairs fall into different categories as per their priority, and there's a typical timeframe for resolution:

Repair Type Resolution Time
Non-emergency, Priority Within 24 hours
Non-emergency, Routine Within 20 working days

For more details and assistance, you can refer to the available guidance on repairs from the council.

Sources

Repairs, maintenance and improvement of council housing Repairs, maintenance and improvement of council housing Repairs, maintenance and improvement of council housing Repairs, maintenance and improvement of council housing

Related questions

What types of repairs are considered emergencies? Is there a specific process for tracking the status of my repair request? What should I do if my repair is not completed within the stated timeframe? Are there any additional resources for understanding my rights as a tenant?

More from East Lothian Council

What should I do if I have a complaint about my Council Tax? How do I report a pothole? How do I contact the council? How do I contact the housing team? How do I report a noise complaint?