You can report a missed collection from 10 PM on the day the collection was scheduled, and you have up to three working days to do so. After this time, reports cannot be accepted.
Here's a summary of the reporting hours and response timeline:
| Activity | Time Frame |
|---|---|
| Reporting a missed collection | From 10 PM on the scheduled collection day, for up to 3 working days |
| Response time for missed collections | Within 2 working days (excluding weekends and some public holidays) |
It's important to leave your bin out for collection if you report a missed collection. If you'd like to report a missed bin, you can do so online using the following link: report a missed bin.
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