If your bin is missed on collection day, you can report it online after 5pm of the same day. You have a 48-hour window to do this, and if reported within that timeframe, the bin crews will attempt to collect your bin within three days.
Here’s a quick overview of the steps to take if your bin is missed:
| Step | Details |
|---|---|
| Report Timeframe | After 5pm on collection day, within 48 hours |
| Reporting Method | Online, by entering your postcode on the bins page |
| Collection Attempt | Bin crews aim to return within three days |
Make sure your bin is accessible for collection. You can start the reporting process here. Don't forget to keep your reference number for any follow-up communications regarding your missed report!