If your bin wasn’t collected, you can report it online after 5pm on the day it was due to be collected, but within 48 hours of that day. The bin crews will then aim to return within three days to collect your bin.
Here's a summary of the steps to take:
| Step | Details |
|---|---|
| Time to report | After 5pm on collection day, within 48 hours |
| Report online | Go to the missed bin collection page |
| Expected collection time | Within three days after reporting |
| Follow-up required | Use your reference number to follow up if needed |
Make sure your bin is accessible when you report it. If you cannot report it in time or if there are issues, check the reasons listed, as it could be from contamination or improper placement.