If your bin hasn't been collected, there are specific steps you can take to report it. You need to wait until after 5pm on the day of your scheduled collection (if it has indeed been missed), then you have 48 hours to report it online.
Here's a quick breakdown of what to do:
| Step | Action |
|---|---|
| 1. Check the reason | Your bin may be missed due to contamination, incorrect placement, or inaccessibility. |
| 2. Time to report | Only report after 5pm on the collection day and within 48 hours. |
| 3. Report online | Go to the missed bin reporting page to submit your report. |
| 4. Reference number | Keep your reference number from the confirmation email for future inquiries. |
| 5. Wait for collection | Bin crews will attempt to return within three days to collect your missed bin. |
If your bin was not collected due to an issue like contamination or it being overloaded, ensure to resolve these issues before your next collection.