If your bin was missed on collection day, you'll need to report it online after 5pm on that same day, and within 48 hours of the scheduled collection. If you report it within this timeframe, the bin crews will aim to collect your bin within three days.
Here’s a quick summary of the steps to follow:
| Step | Details |
|---|---|
| Report Time | After 5pm on the collection day and within 48 hours |
| Where to Report | Enter your postcode on the bins page and select the missed bin option |
| Collection Timeline | Crews will typically return within three days after reporting |
Make sure your bin is easily accessible for the crew. If you have any issues, keep an eye out for an email with a reference number, which you'll need for follow-up inquiries.